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NEVER SPLIT THE DIFFERENCE: NEGOTIATING AS IF YOUR LIFE DEPENDED ON IT RUTH SPENCER so that your class timeAfter a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face to face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most when people's lives were at stake.