Training and Assessment Strategy-SITSS00036 Customer Service Skill Set Skill Set aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

tools and equipment to preserve biosecurity AHCBIO204 Follow site biosecurity procedures AHCMOM202 Operate tractors AHCMOM203 Operate basic machinery and equipment AHCMOM204 Undertake operational maintenance of machinery If you require RPL Kits with comprehensive benchmarking

Core units FBPFSY2002 Apply food safety procedures FBPFSY3003 Monitor the implementation of food safety and quality programs FBPOPR2070 Apply quality systems and procedures FBPPPL3004 Lead work teams and groups FBPSUG3008 Analyse and convey workplace information FBPWHS3001 Contribute to work health and safety processes FSKNUM031 Apply specialised mathematical calculations for work MSL973013 Perform basic tests Elective units FBPOPR3004 Set up a production or packaging line for operation FBPOPR3019 Operate and monitor interrelated processes in a production or packaging system FBPGRA3006 Implement a paddy receival and grain cleaning process FBPGRA3007 Implement a rice blending and cleaning process FBPGRA3008 Implement a rice colour sorting process FBPGRA3009 Implement a rice flour break process FBPBPG3002 Operate the labelling process If you require RPL Kits with comprehensive benchmarking

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3017 Perform single column lees stripping (continuous still brandy) operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety FBPCEL3018 Perform dual column distillation (continuous still brandy) operations If you require RPL Kits with comprehensive benchmarking

operate and maintain pressure and clamping machines MSFFM3001 Construct chair and couch frames MSFFM3003 Produce angled and curved furniture using manufactured board MSFFM3010 Prepare cutting list from plans and job specifications MSMSUP390 Use structured problem solving tools If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-SITSS00036 Customer Service Skill Set Skill Set aggressive or abusive customers SIRXCEG006You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.