Assessment Kit-BSBXDB301 Respond to the service needs of customers and clients with disability PMB Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

emotional and physical wellbeing CHCMHS012 Provide support to develop wellness plans and advanced directives CHCMHS013 Implement trauma informed care CHCPOL003 Research and apply evidence to practice CHCPRP003 Reflect on and improve own professional practice HLTWHS004 Manage work health and safety Elective units CCHCCCS017 Provide loss and grief support CHCCCS018 Provide suicide bereavement support BSBFIM501 Manage budgets and financial plans HLTHPS006 Assist clients with medication HLTAAP001 Recognise healthy body systems If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry Elective units CPCCON3044 Apply decorative finishes to concrete CPCCON3046 Repair and rectify concrete CPCCON3047 Cut concrete CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights If you require RPL Kits with comprehensive benchmarking

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Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS040 Support independence and wellbeing CHCCCS031 Provide individualised support If you require RPL Kits with comprehensive benchmarking

Assessment Kit-BSBXDB301 Respond to the service needs of customers and clients with disability PMB Core units BSBCUE203 Conduct customerOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of