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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises
Units of competency SITHFAB013 Provide advice on imported wines SITHFAB017 Provide advice on food and beverage matching SITHFAB020 Manage the sale or service of wine SITXFIN003 Manage finances within a budget SITHFAB012 Provide advice on Australian wines SITHFAB011 Provide advice on beers
Units of competency AHCBER302 Work effectively in a biosecurity emergency response AHCBER503 Manage active operational emergency disease or pest sites AHCBIO204 Follow site biosecurity procedures AHCBIO401 Plan and implement a biosecurity program If you require RPL Kits with comprehensive benchmarking
prevent and report potential facility emergency situations Elective units BSBINS302 Organise workplace information BSBLDR414 Lead team effectiveness BSBWHS332X Apply infection prevention and control procedures to own work activities BSBWRT311 Write simple documents HLTAID011 Provide first aid If you require RPL Kits with comprehensive benchmarking
Literacy and Numeracy of the applicant
Session Plan-HLTENN009 Implement and monitor care for a person with mental health conditions Certificate II aggressive or abusive customers SIRXCEG009Our session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these
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